“I have wanted to write for ages to say a big thank you for the tailored training you delivered to the leads in the OT service in April. I had a sense that this group of staff needed something to support them in their supervisory roles but without knowing what was needed or how to go about it. When I first spoke to Karen and Nerys, they really listened and understood what we were looking for and suggested that you would be ideally suited to plan and deliver the training day. They were absolutely right.
When Helen and I met you, we talked a lot about what we felt we wanted to get out of the training, at that stage it felt quite big and unwieldy. You really listened and were able to help us understand what we wanted and needed and what might work well for the format, taking into account the needs of the group. Your understanding of the needs of the service and those in it, was excellent and also how to draw out the reflective conversations that have stimulated much ongoing discussion and thought in the service.
The training itself was well planned and delivered brilliantly. You kept the whole group engaged and provoked much animated reflective discussion. The feedback from the group reiterated this. The training gave everyone something to go away with to take things forward in the supervision they give and receive. We have also adapted the in house supervision training we deliver to incorporate some of the key messages we learnt about from you, particularly the idea of the trust credibility ratio, having ‘crucial conversations’ the support and challenge matrix and the idea of feeding forward rather than focusing just on feedback. This practical learning has been hugely valuable.
The way you got the whole group involved to think and discuss ideas and feedback has been equally valuable; the information we took from this is guiding us to make responsive changes in how we structure supervision and support staff within the service.
I am so pleased that we took the plunge and booked this training and that we opted for the bespoke training, rather than the lower cost option of a set format. This did feel like a financial risk, but the benefits are so wide reaching I believe it was absolutely worth it. I am delighted and grateful that the health board funded this opportunity and was over the moon with how you planned and delivered a superb training experience that went well beyond the meeting the brief. Thank you.”